Ourtime UK Phone Numbers and Emails

Customer Service:

  • +44 203 868 2907
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Ourtime UK Emails:

Customer Service
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Contact Information

Ourtime UK Website:

Ourtime UK Help Center:

Corporate Office Address:

Ourtime UK
PO Box 64197,
London, England WC1A 9FG
United Kingdom

Other Info (opening hours):

Match.com International Limited

40 Bank Street, Canary Wharf,

London, E14 5DS

Ourtime UK Customer Service Reviews

1.6 / 5
Poor
Pissedconsumer4315812
Can't access site
2.5

At the Beginning it was ok but since I got suspended yesterday and taken off the app without a reason I have been unable to get in contact with anyone to find...

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Junetta Xtx
Query
1.0

Site not working, cant get to speak to customer service !!! Want at least 100 letters written here, but

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Summary of Ourtime UK Customer Service Calls

480 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ourtime UK?

Activation/ Cancellation Question:

  • “Cancel account”
  • “I thought I had cancelled my subscription months ago, I have forgotten my password and you are not sending me a reset your password link. Can you help me sort this please?”
  • “To cancel my subscription”

Account Question:

  • “Can't log in- request for reset requested but not received?”
  • “Why am I now asked for login”
  • “Set up an account”

Payments and Charges Question:

  • “Duplication of payment”
  • “Been charged when I've cancelled”
  • “You have taken an unauthorised payment”

Refund Question:

  • “Refund for subscription”
  • “Ok no need refund, a lo ready councel my membership and ourtime be still collect direct debit”
  • “To get a refund”

Website/ Application Question:

  • “Can't access site”
  • “Cant access the site”
  • “Can't get on site says error”

Staff Question:

  • “To stop your service”
  • “Customer service”

Request for Information Question:

  • “I would like to know why is money taken out of my account after I have cancelled due to not being able to log in”
  • “To confirm payment”
  • “To find out membership prices and app”

Product/ Service Question:

  • “Cannot connect to site.”
  • “Subscription”

Return/ Replace Question:

  • “Was wondering if my subscription woukd be on offer upon my return - only before I did get a special discount.”

Other Question:

  • “Problem logging in”
  • “Suspended profile bit my pass wasnt suspended at the same time.”
  • “My friend has been scammed financially for money by one of your members”

About

Ourtime UK reviews and complaints

Ourtime UK is ranked 111 out of 503 in Dating and Social Networking category

Area Served

UK

Payment Methods

PayPal

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